Shipping policy

Shipping Policy

At Novico, we want your order to reach you as quickly and smoothly as possible. Please review the details below for information on processing times, shipping rates, and delivery estimates.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. You will receive an email notification once your order has shipped, along with a tracking number so you can follow your package's journey.

During high-volume periods (sales, holidays), processing may take slightly longer. We appreciate your patience.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and order weight.

Delivery times are estimates and start from the date of shipping, not the date of order. Actual delivery times may vary depending on the shipping destination and carrier delays outside our control.

International Shipping

We ship to most countries worldwide. Please note:

• International orders may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
• Customs processing can occasionally cause delays beyond our estimated delivery windows.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your package in real time. If you haven't received tracking information within 3 business days of your order, please contact us.

Multiple Items & Separate Shipments

If you order multiple items, they may be shipped separately from different fulfillment centers to get each product to you as quickly as possible. If this happens, you'll receive tracking information for each shipment individually — this does not incur any additional shipping cost to you.

Delayed or Lost Packages

While uncommon, delays can occur due to weather, customs, or carrier issues. If your tracking information hasn't updated in 5+ business days, or your order appears lost in transit, please reach out to our support team and we'll investigate promptly.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can make changes only if the order hasn't shipped yet.

Questions?

If you have any questions about your shipment or this policy, our support team is happy to help.
📧 Email us at support@trynovico.com — we respond within 24 hours on business days.